Privacy Policy

Last Updated: 16/05/2023

Libralex (pty) Ltd. & Vetmaster Online (pty) Ltd. ("we," "us," or "our") is committed to protecting the privacy of our users ("user," "you," or "your") and handling their personal information with care. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal information.

1. Information We Collect

We may collect various types of personal information, including but not limited to:

1.1. Information provided by you: We may collect personal information you provide when you interact with our website, products, or services, such as your name, email address, postal address, phone number, or payment details.

1.2. Automatically collected information: When you visit our website or use our services, we may collect certain information automatically, including your IP address, device information, browser type, referring website, and other usage details.

2. Use of Personal Information

We may use the personal information we collect for the following purposes:

2.1. To provide and improve our services: We use your personal information to deliver the services you requested and enhance your experience with us.

2.2. Communication and support: We may use your personal information to respond to your inquiries, provide customer support, or send you important updates and notifications related to our services.

2.3. Marketing and promotions: With your consent, we may use your personal information to send you promotional materials, newsletters, or other marketing communications. You can opt-out of receiving such communications at any time.

2.4. Legal compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties without your consent, except as described in this Privacy Policy or required by law. However, we may share your personal information with:

3.1. Service providers: We may engage trusted third-party service providers to perform certain business-related functions on our behalf, such as hosting, payment processing, data analysis, or customer support. These service providers have access to your personal information only to the extent necessary to full fill their obligations to us and are contractually obligated to maintain its confidentiality.

3.2. Business transfers: In the event of a merger, acquisition, or other corporate restructuring, we may transfer your personal information to the relevant third party as part of the transaction, provided that the receiving party agrees to uphold the principles of this Privacy Policy.

3.3. Legal obligations: We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities, such as court orders, subpoenas, or government investigations.

4. Data Security

We take reasonable measures to protect the security of your personal information. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

5. Your Rights and Choices

You have certain rights and choices regarding your personal information, including the right to:

5.1. Access and update your information: You may request access to and update the personal information we hold about you by contacting us using the information provided in Section 7.

5.2. Opt-out of marketing communications: You can unsubscribe from our marketing communications at any time by following the instructions provided in the email or contacting us directly.

5.3. Cookies and tracking technologies: Most web browsers allow you to control cookies and similar tracking technologies through their settings. However, disabling cookies may affect your ability to use certain features of our website or services.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Libralex (pty) Ltd. (Reg # 1996/003156/07)

Vetmaster Online (pty) Ltd. (Reg # 2005/008162/07)

4 Portmarnock Avenue, Silver Lakes Golf Estate, Pretoria, South Africa



7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically for any updates.